FAQ
How often do you recommend I get my windows cleaned?
We suggest a minimum of once a year both inside and out to keep your windows looking their best.
Do I have to be home while my windows are being cleaned?
It is not strictly necessary for you to be home for the entire clean. We normally begin with the inside of the windows and once we have completed any inside work you are free to leave while we complete the job.
Can you clean windows in the rain or should I re-schedule?
We are more than able to clean windows in the rain with the same high quality result. However if you wish you may reschedule for a drier day if one is available.
Can I just have the inside/outside of my windows cleaned?
We can clean any combination of inside/outside windows or part-jobs as long as they fall within our minimum call out charge of $95. We do recommend however that you have both insides and outsides of the windows you choose for the best result.
Do I need to move window ornaments, furniture, drapes etc. before you arrive?
We appreciate a clear path to windows and ask that you have any valuable or fragile items removed from window sills before we clean the window. However if you have any heavy furniture, plants etc. we will be more than happy to move them from the window and back when we are finished. We are also able to clean around most blinds, curtains and draperies so removal of these is unnecessary.
What forms of payment do you accept?
St Mary’s Services accepts checks, cash, Visa and MasterCard. Gift Certificates are also available on request.
Do I need to remove my window screens?
No, we will remove any screens and re-install them.
What do you use to clean my windows?
We use a solution designed specifically for window cleaning. Just as you have your preferred cleaning agents, each window cleaner has his or her own. And while it is important what product is used, how it is used is much more important.
What are these white spots on my windows?
They are probably mineral deposits, a.k.a. "hard water spots," and are most commonly caused by sprinkler overspray or rainwater that has run over mortar, limestone, or precast concrete above windows. Unless purified, water contains trace amounts of calcium, magnesium, iron, and other minerals that will bond to your glass. An example is the overspray from your hose or sprinkler that comes into contact with your glass. As it evaporates, it deposits these minerals on the glass. If left untreated, this process will ultimately etch the glass permanently.
What are these white spots in between the panes of my windows?
If you notice small white spots, flakes, fogging, or condensation between the glass panels of your IG (insulated glass) units, it is most certainly window corrosion. This problem most often occurs after the seal is compromised which allows moisture to enter. Unfortunately, replacing the window in part or whole is the only viable solution once this process has begun. Check with your builder or the window manufacturer to discuss warranty options.
Do scrapers or razor blades scratch glass?
The short answer is no. Scrapers do not scratch uncoated glass when properly used, as the glass is actually harder than the metal in the blade.
